Explore our massage and spa FAQs for helpful answers about your first visit, treatment options, appointments, and what to expect.
Whether this is your first massage or you already have a favorite therapist, we want you to feel informed and at ease. Choose a topic below and open any question for its answer.
Simple preparation, clear communication, and respect for your privacy make all the difference.
Read Our Spa Etiquette & Policies →Please shower before your treatment and wear comfortable clothing. Leave unnecessary jewelry and valuables at home, and silence your phone before entering the treatment area.
Arrive 10–15 minutes early so you have time to check in, complete any intake forms, and settle in without feeling rushed.
Your visit begins with an intake form and a conversation about your goals, health history, areas of concern, and preferred pressure.
Your therapist will explain how to position yourself on the table, then give you privacy to get comfortable. If you begin face down, a padded face cradle supports your head.
You are welcome to ask questions or request adjustments throughout the session.
For a traditional massage, undress only to your comfort level. You may keep your underwear or other clothing on if you prefer.
Your therapist will give you privacy to undress and dress. Sheets and blankets keep you covered, with only the area being treated exposed.
Some services, including Thai Yoga Massage, are performed fully clothed. Wear loose, comfortable clothing for those appointments.
That is entirely up to you. Conversation is welcome, and so is a quiet session. Let your provider know what helps you relax.
Even during a quiet appointment, please speak up if you would like a change in pressure, temperature, positioning, or technique.
Please turn off or silence phones and other electronic devices so they do not interrupt your treatment or another guest’s visit. Photography is not permitted.
Absolutely. Men are welcome for massage therapy and spa services. Our team will help you choose a service that fits your goals and preferences.
If you have a specific request, call ahead so we can discuss it with you.
Your appointment time is reserved especially for you. Planning ahead helps us provide attentive service to every guest.
Make an Appointment →Yes. We work by appointment. This allows us to have a provider ready for your reserved service and time.
For a same-day appointment, call 734.246.1466 as early as possible. We will do our best to help, but availability is not guaranteed.
Yes. You may request your preferred therapist when booking. Availability depends on that provider’s schedule, so booking ahead is helpful.
If you need an earlier appointment, our team can help you explore openings with another provider.
Absolutely. Each provider brings a different approach and touch. You are welcome to try another member of our team or return to a provider you already enjoy.
We want you to feel comfortable choosing the person who best fits your preferences.
At least 24 hours’ notice is required for appointment cancellations or adjustments. We strictly enforce this policy.
Guests who fail to cancel at least 24 hours in advance on two or more occasions may be asked to prepay for future services.
To change your appointment, call 734.246.1466. Advance notice gives another guest the opportunity to reserve your time.
Call 734.246.1466 as soon as possible so our team can advise you about your appointment.
Arriving early helps protect your scheduled treatment time and gives you a more relaxed start to your visit.
We will do our best to accommodate your group. Please contact us at least one month in advance whenever possible.
Availability and group size depend on the services selected, location, and provider schedules. Call our team to discuss your plans.
You do not need to know every technique before you book. Start with your goals, and we can help you explore your options.
Explore Massage Services →Tell us what you would like from your session—relaxation, attention to a particular area, or a preferred style of massage.
Your therapist will consider your health history, comfort level, and goals when discussing appropriate techniques and pressure. You do not need to choose every technique yourself.
Yes. Let your therapist know your preferred pressure at the beginning of your appointment, and request adjustments whenever you need them.
Tell your therapist promptly if a technique feels painful or uncomfortable.
There is no single schedule that fits everyone. Frequency depends on your goals, preferences, availability, and how you respond to treatment.
Discuss your experience with your therapist so you can decide whether an occasional visit or a regular schedule makes sense for you.
Yes. Couples massage allows two guests to receive massages in the same room at the same time, each with their own therapist.
Please book ahead so we can coordinate the room and both providers.
We offer prenatal massage. Please tell us that you are pregnant when booking, along with any relevant health concerns or restrictions from your prenatal care provider.
If you have pregnancy complications or questions about whether massage is appropriate, speak with your prenatal care provider before your appointment.
Thai Yoga Massage combines assisted stretching and hands-on bodywork. Depending on the session, it may be performed on a massage table or a padded floor mat.
You remain fully clothed, so wear loose, comfortable clothing that allows movement. Your therapist will work within your comfort level.
Yes. Share relevant medical conditions, recent injuries or surgery, medications, and changes in your health before treatment. Some circumstances require modified techniques, medical guidance, or postponing the appointment.
If you are unwell or unsure whether massage is appropriate, contact us before your visit and consult your treating clinician. Massage should not replace medical evaluation or prescribed care.
Tell your esthetician about your skin concerns, sensitivities, and current routine so you can discuss the right service together.
Facial and skin care services are available at Southgate and Livonia.
Start by telling our team what you would like to address and whether you have sensitivities or previous reactions.
Your esthetician can discuss available services and help you choose an option suited to your concerns. If you are unsure what to book, call us before scheduling.
Ask your esthetician before applying makeup after your appointment. The answer depends on the treatment performed, the products used, and how your skin responds.
Follow the aftercare instructions provided for your particular service.
Tell us about known allergies, past reactions, and products or ingredients you avoid before your treatment begins.
“Hypoallergenic” does not guarantee that a product will not cause a reaction. Ingredient review matters, even when a product is marketed for sensitive skin.
If you have a history of significant or unexplained reactions, consult your dermatologist or allergist before trying new products or treatments.
Yes. Our spa packages include options that pair massage and facial services in one visit. Packages involving facials are available at Southgate and Livonia.
Explore our spa packages or call our team for help coordinating your appointments.
Helpful information about payment, gratuities, and giving someone time to relax.
Purchase a Kneaded Relief Gift Card →We accept Visa, Mastercard, Discover, and American Express.
Tips are never expected, but they are appreciated. If you would like to leave a gratuity, choose an amount that reflects your comfort and satisfaction with the service.
You may add a tip when paying by credit card or check. Your therapist receives 100% of the tip.
Yes. Gift cards can be purchased directly through Kneaded Relief Massage & Spa.
No. Effective May 15, 2025, Kneaded Relief no longer accepts SpaWeek or SpaFinder gift cards at any location.
These companies deduct 18% or more from the value of each transaction. Those fees are not sustainable for our independent business and divert resources from our team of licensed professionals.
We appreciate your understanding and support. Gift cards remain available directly through Kneaded Relief.
Our team is here to help you feel comfortable with your next step. Give us a call or reserve your next visit.
