Give Yourself a Few Minutes
Arrive a few minutes before your appointment so you can check in and settle in. First-time guests will need to complete an intake form before their treatment.
A little preparation makes your visit more relaxing. Here’s what to expect, how to prepare, and the policies that help us care for every guest.
Our spa is a place for calm, comfort, and personal attention. A few simple courtesies help everyone enjoy their time here.
Arrive a few minutes before your appointment so you can check in and settle in. First-time guests will need to complete an intake form before their treatment.
Silence your phone and keep conversations soft in shared areas. Please have an adult accompany children during their visit.
Share your goals, relevant health history, and areas of concern with your provider. Let us know your preferences for pressure, temperature, and conversation.
Please provide at least 24 hours’ notice when canceling or adjusting your appointment. This gives another guest the opportunity to reserve that time.
All new and returning guests are asked to keep a credit card on file through our secure electronic system. Applicable cancellation or missed-appointment fees will be charged to the card on file or billed to you.
Whether you are here to relax or focus on a particular concern, your session starts with a conversation and continues with care for your privacy and comfort.
Your provider will review your goals, health history, and areas of concern. Together, you will discuss the focus of your session and your preferred pressure.
You will have privacy to undress and dress. Undress to your comfort level. During massage, sheets and blankets keep you covered, with only the area being treated exposed.
Enjoy quiet time or conversation—whichever helps you feel comfortable. Let your provider know about anything that needs adjusting, including scents, music, or room temperature.
After your treatment, tell your provider how the session felt and what you would like us to remember for your next visit.
Gratuities are appreciated and should reflect your comfort and satisfaction with your service. A customary guideline is 15–20%; the amount is your choice.
We send courtesy confirmation emails ahead of your appointment, generally about 48 hours in advance. Please keep your email address current with us.
You remain responsible for remembering your appointment date and time, even if you do not receive a reminder. Our cancellation policy still applies.
Please call 734.246.1466 as soon as possible so our team can advise you about your appointment. Arriving a few minutes early helps protect your scheduled treatment time.
Product exchanges and credits are subject to our manufacturers’ return policies.
If you have allergies, please ask about sampling a product before purchasing. Store products in a cool, dark place.
Absolutely. Let your provider know you would prefer a quiet session. You can also ask questions or share feedback at any point during your treatment.
Effective May 15, 2025, Kneaded Relief no longer accepts SpaWeek or SpaFinder gift cards at any of our locations. While we understand this may be disappointing to some, the decision comes after careful consideration.
These companies deduct 18% or more from the value of each transaction —a substantial cut that significantly impacts small, independent businesses like ours. These fees are not sustainable, nor are they costs we are willing to absorb when they divert resources away from our dedicated team of licensed professionals.
We remain committed to providing the very best in therapeutic massage and spa services, and we thank you for your continued support as we prioritize partnerships and policies that align with our values and long-term vision.
As always, gift cards can be purchased directly through Kneaded Relief Massage & Spa.
Have a question before your visit? Call our team, or choose an appointment at your preferred location.